Shipping policy

At BowlPaw, we believe that shopping for your pet should be simple, affordable, and convenient. That's why we offer free worldwide shipping on every order, with an estimated delivery timeframe of 7–10 days.

Please review the following information before placing an order.

1. Free Worldwide Shipping

BowlPaw proudly offers free standard shipping to supported destinations worldwide.

  • Shipping Cost: FREE

  • Minimum Order Requirement: None

  • Estimated Delivery Time: 7–10 days

  • Shipping Destinations: Worldwide, subject to carrier availability and applicable shipping restrictions

There are no standard shipping charges added to your order.

2. Order Processing

Orders are prepared and processed after successful payment confirmation.

Processing typically takes 1–2 business days.

Orders placed on weekends or public holidays may begin processing on the next business day.

Processing times may vary during holidays, promotional events, or periods of unusually high order volume.

3. Estimated Delivery Time

Our standard estimated delivery timeframe is 7–10 days from shipment, depending on the destination and carrier conditions.

Delivery may take longer due to circumstances including:

  • Customs clearance procedures.

  • Weather disruptions.

  • Local carrier delays.

  • Public holidays.

  • Incorrect or incomplete delivery information.

  • Remote or restricted delivery destinations.

  • Unexpected logistical disruptions.

Delivery estimates are provided for planning purposes and are not guaranteed arrival dates.

4. International Shipping

We serve customers in Canada, the United States, Europe, Asia, Australia, and other supported international destinations.

International shipments may be subject to customs inspections, import restrictions, or local delivery requirements.

Where import duties, taxes, or customs fees apply, customers may be responsible for those charges unless otherwise stated at checkout or required by law.

Free shipping refers to our standard shipping charge and does not automatically include government-imposed import charges.

5. Order Tracking

When tracking information is available, customers will receive shipment details by email after their order has been dispatched.

Tracking updates may take additional time to appear in the carrier's system.

For assistance with tracking, contact support@BowlPaw.shop and include your order number.

6. Shipping Address Accuracy

Customers are responsible for providing accurate shipping information during checkout.

Please verify your:

  • Full name.

  • Street address and apartment or unit number.

  • City and postal code.

  • Country and region.

  • Contact phone number.

If you discover an error in your shipping address, contact us as soon as possible.

We will attempt to update the address before dispatch, although changes cannot be guaranteed once an order enters the shipping process.

7. Delayed Deliveries

If your shipment is delayed beyond the estimated timeframe, please contact our customer support team.

We will review the tracking information and coordinate with the shipping carrier when necessary.

If a package is confirmed lost or cannot be delivered, we will work with you toward an appropriate replacement or refund.

8. Damaged Packages

If your order arrives damaged, please contact us promptly.

Include your order number, a description of the damage, and photographs where possible.

We will assess the issue and provide an appropriate resolution under our Return & Refund Policy and applicable consumer laws.

9. Multiple Shipments

Orders containing multiple products may occasionally be shipped in separate packages.

If this occurs, individual items may arrive on different dates.

You will not be charged additional standard shipping fees for split shipments.

10. Shipping Restrictions

Although BowlPaw offers worldwide shipping, delivery may be unavailable to certain addresses or destinations because of legal restrictions, carrier limitations, or logistical circumstances.

If we cannot fulfill an order to your location, we will contact you and arrange an appropriate refund.

11. Contact Information

For shipping questions or delivery assistance:

BowlPaw Customer Support

Email: support@BowlPaw.shop

Phone: (306) 780-1666

Address: 330 Coxwell Ave, Toronto, ON M4L 3B6, Canada

Website: https://BowlPaw.shop