Refund policy

At BowlPaw, customer satisfaction is our priority. We want you to feel confident when shopping for pet accessories, which is why we offer a free 30-day return policy. If you're not completely satisfied with your purchase, we're here to help make the return and refund process as straightforward as possible.

1. 30-Day Return Policy

Customers may request a return within 30 calendar days of receiving their order.

To qualify for a standard return, the item should:

  • Be in its original condition, unused, and free from damage caused after delivery.

  • Include original packaging, accessories, and product components where reasonably possible.

  • Be accompanied by proof of purchase or an order confirmation.

  • Have a return request initiated within 30 days of delivery.

If an item arrives damaged, defective, or incorrect, please contact us even if it does not meet the standard condition requirements above.

2. Free Returns

BowlPaw offers free returns for eligible orders within the 30-day return period.

There are no return handling fees or restocking fees for approved returns.

Where a physical return is required, we will provide return instructions and a prepaid shipping label or another no-cost return arrangement.

Please do not send products back without first contacting our customer support team, as the correct return location may differ from our business address.

3. How to Request a Return

To initiate a return, please contact:

Email: support@BowlPaw.shop

Include the following information:

  • Your full name.

  • Your order number.

  • The item or items you wish to return.

  • A brief explanation of your return request.

  • Photos if the product arrived damaged, defective, or incorrect.

Our support team will review your request and provide the appropriate return instructions.

4. Refund Eligibility

Once your return has been received and inspected, or your refund has otherwise been approved, we will notify you of the outcome.

Approved refunds will be issued to the original payment method used during checkout.

We aim to process approved refunds within 5–10 business days. Your bank or payment provider may require additional time to post the funds to your account.

For a full-order refund, the eligible purchase amount will be refunded. Original standard shipping is free and therefore carries no shipping charge to refund.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible.

Provide your order number, a description of the issue, and clear photos where available.

Depending on the circumstances, we may offer a free replacement, an appropriate refund, or another suitable resolution.

Customers will not be required to pay return shipping for items that arrive damaged, defective, or incorrect.

6. Exchanges

If you need a different size, color, or product, please contact our support team.

Exchanges are subject to product availability. When a direct exchange is unavailable, we may arrange a return and refund so you can place a new order.

7. Hygiene and Product Condition

For the safety of pets and customers, please cleanly package any product being returned.

Items that have been heavily used, contaminated, or damaged after delivery may not qualify for a standard change-of-mind return. This does not limit your rights regarding defective or misrepresented products.

8. Cancellations

If you wish to cancel an order, please contact us promptly at support@BowlPaw.shop.

We will attempt to cancel your order before it is processed or dispatched. Once an order has shipped, the regular return process may apply.

9. Lost or Missing Packages

If your order has not arrived within the expected delivery period, please contact us.

We will investigate the shipment and work toward an appropriate resolution, including replacement or refund where applicable.

10. Consumer Rights

This policy does not exclude or restrict any non-waivable consumer protection rights available under applicable law.

11. Contact Information

BowlPaw

330 Coxwell Ave, Toronto, ON M4L 3B6, Canada

Email: support@BowlPaw.shop

Phone: (306) 780-1666

Website: https://BowlPaw.shop